ITIL® Service Strategy, a Service Lifecycle Course
Coming Soon
Delivery
This course is online and self-paced. Includes 1 year access to course and instructor.
Description
GogoTraining is an ITIL® APMG Accredited ATO.
This ITIL® online training course covers the lifecycle aspects of Service Strategy from a managerial/supervisory perspective, including - Service Strategy principles, activities and technology considerations. This ITIL® training also gives an overview - not the detail - of the Service Strategy Processes. Additionally the course considers the interfaces between Service Strategy and the other stages of the ITIL Service Lifecycle. ITIL® Service Strategy builds on the general principles covered in the ITIL® Foundation course.
The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification and is also part of the ITIL Intermediate Lifecycle Stream and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
For information on how to take your ITIL examination, see the certification section below.
Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission to the examination.
It is strongly recommended that candidates read the ITIL Service Strategy publication in advance of attending training for the certification; references to the book will be made during the course.
Candidates will find it helpful if they have at least two years experience in IT service management before taking the course.
Objectives
Candidates can expect to gain competencies in the following upon successful completion of theeducation and examination components related to this certification:
• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks
Certification
To be eligible for the ITIL Intermediate Qualification: Service Strategy examination, the candidate must have fulfilled the following requirements:
- At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
- There is no minimum requirement but a basic IT literacy and 2-4 years IT experience are highly desirable.
- Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate.
- It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination.
The ITIL Service Strategy Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or higher. You will need to submit your completed course transcript in order to apply to take the exam. You can do this by clicking on the Email Your Transcript link found on your ITIL Service Strategy transcript page.
When you pass your exam you will receive 3 credits toward your ITIL Expert Certification. This ITIL training course qualifies for 9 PDU credits.
EXAM LOCATIONS
You may take your ITIL exam through APMG and CSME. Details on both options are noted below:
APMG: In the U.S. the APMG uses PSI testing centers to administer the exam. Outside of the U.S. the APMG will arrange for you to take your exam locally. If you would like more information specific to your situation you may contact the APMG by emailing them at this address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The APMG will invoice you for the exam at the GogoTraining ATO Discounted Price of $150 and then authorize you to take the exam at the PSI Exam Center most convenient for you.
CSME: CSME offers paper exams at exam centers and online exams. For complete details on how to take an exam with CSME click here, http://www.csme.us/GogoTrainingCandidates/tabid/143/Default.aspx