ITIL® Managing Across the Lifecycle

Coming soon

Delivery

This course is online and self-paced. Includes 1 year access to course and instructor.

 

 

 

Description

GogoTraining is an ITIL® APMG Accredited ATO.

This ITIL® online training course Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL V3 publications.

This course presents the end-to-end view of Management and utilizes all the lifecycle and capabilities activities related to IT Service Management Business and Managerial Issues, Managing the Planning and Implementation of IT Service Management, Management of Strategic Change, Risk Management, Managerial Functions, Organizational Challenges, Project Assessment and Complementary Industry Guidance.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Qualification Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance

In addition, the training for this certification should include examination preparation, including a mock examination opportunity.

Certification

To be eligible for the ITIL Intermediate Qualification: Managing Across the Lifecycle examination, the candidate must have fulfilled the following requirements:

• At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
• There is no minimum requirement but a basic IT literacy and 2-4 years IT experience are highly desirable.
• Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate, and have achieved a minimum of 15 credits from the Intermediate Certifications.
• It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Lifecycle publications in preparation for the examination.

The ITIL MALC Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or higher. You will need to submit your completed course transcript in order to apply to take the exam. You can do this by clicking on the Email Your Transcript link found on your ITIL MALC transcript page.

When you pass your exam you will receive 5 credits toward your ITIL Expert Certification. This ITIL training course qualifies for  PDU credits.

EXAM LOCATIONS

You may take your ITIL exam through APMG and CSME. Details on both options are noted below:

APMG: In the U.S. the APMG uses PSI testing centers to administer the exam. Outside of the U.S. the APMG will arrange for you to take your exam locally. If you would like more information specific to your situation you may contact the APMG by emailing them at this address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The APMG will invoice you for the exam at the GogoTraining ATO Discounted Price of $150 and then authorize you to take the exam at the PSI Exam Center most convenient for you.

CSME: CSME offers paper exams at exam centers and online exams. For complete details on how to take an exam with CSME click here, http://www.csme.us/GogoTrainingCandidates/tabid/143/Default.aspx

Coming soon