ITSM Comprehensive Overview
Description
This IT Service Management (ITSM) online training course will give you an overview of Service Management and specifically IT Service Management. The ITSM course assists you in providing context to common "best practice" definitions as well as exploring various methodologies and frameworks available to assist you in implementing IT Service Management.
Prerequisites
There are no formal prerequisites. As the focus is IT, some IT knowledge is recommended but not mandatory. The online training has been designed as an overview course and as such it is suitable for candidates that are seeking initial or additional information about Service Management.
Objectives
As a result of taking this ITSM online training, you will be able to:
- Understand key terminology and frameworks for use implementing better Service Management practices and principles in your organization
- Gain competence in the concepts of Service Management and the need for a “Lifecycle” approach
- Understand selected roles and responsibilities that assist in Service Management implementation
- Understand selected functions, technologies and methodologies/frameworks within Service Management
- Understand organizational change management concepts and their impact on Service Management development and enhancement
- Become aware of various certification qualification schemas
- Be prepare to take IT Service Management to the ‘next level’ within your organization
Use our discount code HLHFIVE for 5% off your course