Performance Management
Delivery
This course is online and self-paced. Includes 1 year access to course and instructor.
Description
This IT online training course considers the key aspects of IT Performance Management which comprises of business IT Performance Management and IT Operations Performance Management. Performance Management online training specifically focuses on strategy within the organization, the alignment of business strategy and IT service delivery and the contributions that can be made to improving IT performance 
from the activities carried out by people and technology.
Prerequisites
This IT course assumes knowledge and work experience in an IT environment
Objectives
As a result of taking this IT training course, you will be able to:
• Describe the components and processes of Business IT Performance Management
• Describe the components and processes of IT Operations Performance Management
• Understand the use of tools to increase performance
