Dublin

Dates: 21st - 23rd November 2011

Venue:

TBA

Tutor: Helen Morris

Course Details

The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

Service Strategy: designing, developing and implementing service management as a strategic asset to align with Business processes.

Service Design: The design and development of service and service management processes.

Service Transition: The building, testing, authorising, documenting and implementing new and changed services into operation.

Service Operation: The day-to-day support and management of live services

Continual Service Improvement: Creating and maintaining value for customers through monitoring and improving services, processes and technology throughout the lifecycle.

Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL  Intermediate Level.