Service Design

(This course is offered in partnership with another Accredited Training Organisation)

Students will examine the following topics.

More Details

• Management and control of all Service Design activities
• Management and application of Service Design concepts,
  inputs, outputs and activities
• Knowledge of Service Design principles and management
  of Service Design processes
• Control and coordination of Service Design technology
  related activities
• Justification and control of the organisational and
  technological issues on Service Design
• Analysis, justification and selection of the implementation
  approaches, challenges, critical success factors and risks

 

Target Group

• The main target group includes, but is not restricted to
  • CTOs,
  • CIOs
  • supervisory staff
  • team leaders
  • designers
  • architects
  • planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers
  • managers

involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.

• The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes.
• This course syllabus may also be of interest to:
  
  • Individuals who require a detailed understanding of the ITIL® Service Design phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved.
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

Prerequisite Entry Criteria

1. ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
2. It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design book in preparation for the examination