Service Strategy

(This course is offered in partnership with another Accredited Training Organisation)

More Details

Students will examine the following topics. A detailed case-study is used for group exercises, enabling the translation of theory into practice.

• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks

 

 

Target Group

• The main target group includes, but is not restricted to
  • CIOs,
  • CTOs,
  • managers
  • supervisory staff
  • team leaders
  • designers
  • architects
  • planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers

Involved in the ongoing management, coordination and integration of strategy activities within the Service Lifecycle.

• The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting processes.
• This course syllabus may also be of interest to:
  • Individuals who require a deeper understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

Course Materials

1. A full-colour, spiral-bound A4 manual , covering every slide (approximately 300 slides)
2. Spiral Bound Student workbook (50+ pages), with a detailed case-study, Exercises and Mock Exams
3. Spiral Bound Student Answer book (50+ pages), with detailed Exercise handouts and Mock Exams Answers and Rationale

Prerequisite Entry Criteria

1. ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
2. It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination