Planning, Protection and Optimisation

(This course is offered in partnership with another Accredited Training Organisation)

Students will examine the following topics. A detailed case-study is used for group exercises, enabling the translation of theory into practice.

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning,Protection and Optimisation
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimisation roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks
• Specifically in the following key ITIL® process and role areas
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimisation

Course Materials

1. A full-colour, spiral-bound A4 manual , covering every slide (approximately 300 slides)
2. Spiral Bound Student workbook (50+ pages), with a detailed case-study, Exercises and Mock Exams
3. Spiral Bound Student Answer book (50+ pages), with detailed Exercise handouts and Mock Exams Answers and Rationale

Prerequisite Entry Criteria

ITIL® Foundation Certificate in IT Service Management (or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is also strongly recommended that candidates:

• Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimisation management of their own business environment
• Have exposure working in the service management capacity within a service provider environment, with responsibility in at least one of the following management processes:
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management

• It is recommended that candidates are familiar with the guidance detailed in the ITIL® Service Lifecycle Practices core publications prior to attending training for this certification, in particular, the Service Design publication.
• It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance publications and in particular, the Service Design publication