Release, Control and Validation

(This course is offered in partnership with another Accredited Training Organisation)

Students will examine the following topics.

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks
• And specifically in the following key ITIL® process and role areas:

* Change management

* Service release and deployment management

* Service validation and testing

* Service asset and configuration management

* Knowledge management

* Request fulfilment

* Service Evaluation

 

 

 

Course Materials

We use quality materials produced by one of our training partners.

Prerequisite Entry Criteria

1. ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

2. It is also strongly recommended that candidates:

• Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
• Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:

• Change management
• Release management
• Configuration management
• Service evaluation and quality assurance
• Knowledge management
• Service validation and testing

• It is strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications