ITIL® Intermediate Capability Certificates

The ITIL® Capability stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL® Service Lifecycle.

1. Operational Support and Analysis
2. Service Offerings and Agreements
3. Release, Control and Vaildation
4. Planning, Protection and Optimisation

 

Each cluster contains groupings of processes and roles from within ITIL® IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Attention to the Service Lifecycle is illustrated as part of the curriculum for these modules; however the primary focus is the process activities, execution and their use throughout the Service Lifecycle.

Each module of the Capability series covers an introduction to the Service Lifecycle, extensive detailed coverage of the processes, functions, roles and responsibilities, and activities pertaining to the specific cluster grouping, along with technology and implementation considerations.

Target Group

Individuals who are:

* seeking a role that is focused in a particular area of ITIL® practice

* interested in, or require detailed process level knowledge

* interested in gaining qualifications that offer specialised knowledge in one or more process areas of ITIL® Best Practices

* looking to achieve credits from these qualifications towards ITIL® Expert Level certification

Pre-requisite Entry Criteria

Candidates must hold the ITIL® Foundation Certificate or Foundation Bridge equivalent, and

The following are also strongly recommended criteria, but not mandatory:

* Candidates should have exposure to basic concepts and 2 years IT and related experience

* Candidates should complete at least 12 hours of personal study, using the syllabus and relevant ITIL® guides, prior to undertaking accredited training

Format of the Exams

The ITIL® Intermediate examinations test candidates in their ability to understand, apply and analyse the relevant ITIL® practices covered within each module.

Each of the 8 questions is supported by a detailed scenario, which describes a specific Service Management or business related situation or problem. Candidates  select the most accurate response from the four presented, that best solves the problem posed.

• The optimum response to the question is awarded top marks (5);
• The partially correct options will receive fewer marks (3 or 1)
• The incorrect or distracter option, which contains little or no accurate detail to solve the problem, will receive no marks (0).

The pass mark for this examination is 70% (28/40) and the exam duration is 90 minutes.

 

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