ITIL® Training
Helix offers a full range of ITIL® training courses, based on the ITIL® qualification structure.
1. In House Training
We provide ITIL® Service Management training at Foundation and Intermediate levels.
Helix trainers have taught throughout the UK,and in Estonia, Denmark, Germany, Cyprus and Ireland. We are always happy to consider new locations!2. Public Schedule
Through our training partners, we offer Public Courses at a number of locations. If you provide other IT Training and are interested in adding ITIL® training to your schedule, through a partnership with an Accredited Training Organisation, click here to find out how we could work together
Courses may be in-house, or through our Public Schedule. Some courses are also offered by distance learning.
ITIL® Overview
This course is available as
- A tutor-led course
- Through interactive e-learning
This course provides a high-level introduction to the IT Service Lifecycle, upon which ITIL® is based. This overview provides an excellent starting point to organisations who are implementing service management. It is also useful for organisations and individuals who are already familiar with ITIL® and want an update on the Service Lifecycle approach.
This overview course gives either a half day or full day introduction to the topic. [Read more...]
ITIL® Foundation
This course is available as
- A tutor-led course (in-house if required)
- Through interactive e-learning
Students will gain knowledge of the ITIL® Service Lifecycles, the ITIL® processes, roles and functions. They will also gain an understanding of how the Service Lifecycle provides effective and efficient IT Services which are aligned and underpin Business processes.
The course culminates with an optional multiple choice exam leading to the Foundation Certificate in IT Service Management, a pre-requisite for further ITIL® courses leading to the ITIL® Expert diploma.
Intermediate Level Courses
The ITIL® Intermediate Level offers two principal streams of education; Lifecycle and Capability - each with their own series of certifications - and a final module, Managing Across the Lifecycle.
Each of the Intermediate certifications provides candidates with the knowledge, skills and competencies required to apply or manage the application of specific areas of ITIL® Best Practice, in a Service Management environment.
The flexibility of the ITIL® scheme means that candidates can choose modules based entirely on their own individual certification requirements, which can be focused on their current / prospective job roles, or on their own personal educational objectives.
Candidates can take as few, or as many Intermediate qualifications as they require, as each of the Intermediate qualifications is recognized by the industry in their own right, and will be extremely useful to candidates based in, or working towards, a role in IT or Service Management.
Developing an ITIL Specialism
The modular structure of the Intermediate level allows candidates to focus their studies and certifications on specific, targeted areas of the ITIL Service Lifecycle; developing a specialism within a defined area or discipline as follows;
- Developing an ITIL Lifecycle Stream specialism will help candidates focus on the management aspects of IT Service Management, gaining the knoweldge and skills to coordinate all activities under a specific Service Lifecycle phase
- Developing an ITIL Capability Stream specialism will help candidates gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes, or
- Candidates can also specialize in an entire Service Lifecycle phase, by selecting certifications from both streams which cover the same general processes and activitites, to gain a holistic view of an entire stage from both a high level management and a detailed, technical perspective
As a candidate's career or educational requirements shift or mature over time, they can then continue to gain useful and relevant ITIL certifications under the ITIL scheme, by branching into other ITIL disciplines and Intermediate certifications, focusing on other phases or process areas within the Service Lifecyle spectrum.
Capability Certificates
The capability courses are a series of modules which gain credits towards ITIL® Expert.. The ITIL Capability stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL Service Lifecycle
- Service Offerings and Agreements (SO&A) Service Strategy and Design processes, including; Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
- Release, Control and Validation (RC&V) Service Transition and Operation processes, including; Change, Release and Deployment, Service Validation and Testing, Service Asset and Configuration, Knowledge, Request Management and Service Evaluation
- Operational Support and Analysis (OS&A) Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management
- Planning, Protection and Optimization (PP&O) L Service Design processes Capacity, Availability, Continuity, Security, Demand and Risk Management
Lifecycle Certificates
The lifecycle courses are a series of modules which gain credits towards ITIL® Expert.
The ITIL Intermediate Lifecycle stream consists of five individual certifications or modules, each based on one of the ITIL Service Lifecycle phases, built around the guidance within each of the OGC core ITIL titles:
* Service Strategy
* Service Design
* Service Transition
* Service Operation, and
* Continual Service Improvement
ISO/IEC 20000 Training
We also offer the full range of ISO/IEC 20000 training
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