ISO/IEC 20000
Foundation Certificate

(Currently under development - please contact us for expected delivery dates)

Target group

The target audience includes employees of both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified.

In addition, customers considering requesting their service providers to become ISO/IEC 20000 certified, can obtain an insight into what can be expected of their service providers.

The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the EXIN ISO/IEC 20000 qualification scheme.

Prerequisites

None

Exam requirements

1. Understanding the definitions and principles of service quality management

2. Understanding the position of ISO/IEC 20000 in IT Service Management

3. The quality specifications for IT Service Management

4. The code of practice for IT Service Management