ISO/IEC 20000
Foundation Certificate
(Currently under development - please contact us for expected delivery dates)
Target group
The target audience includes employees of both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified.
In addition, customers considering requesting their service providers to become ISO/IEC 20000 certified, can obtain an insight into what can be expected of their service providers.
The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the EXIN ISO/IEC 20000 qualification scheme.
Prerequisites 
None
Exam requirements
1. Understanding the definitions and principles of service quality management
2. Understanding the position of ISO/IEC 20000 in IT Service Management
3. The quality specifications for IT Service Management
4. The code of practice for IT Service Management




