ITIL V3^® Foundation Certificate

Who should attend

The examination for the Foundation Certificate in IT Service Management based on ITIL® is intended for:

• Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL® best practice framework.
• Candidates who wish to progress further within the new qualification structure.

Prerequisites

None, although there is a recommendation that candidates for the examination have some experience of IT.

Exam requirements

The candidate has understanding of the importance of IT services and the IT infrastructure to an organisation.

On completion of the course candidates will be able to demonstrate:

• Understanding of Service Management as a practice
• Understanding of the Service Lifecycle
• Knowledge and understanding of the Key Principles and Models within the best practice Lifecycle
• Awareness of the Key Concepts within the best practice Lifecycle
• Awareness of selected Processes
• Awareness of associated selected Roles within the Processes
• Awareness of selected Functions
• Awareness of the Technology and Architecture required to implement a best practice approach to Service Management
• The ability to give examples of data or products that are exchanged between ITIL® processes.
• Awareness of the ITIL® Version 3 Qualification scheme

This 3 day course provides opportunity to take the Version 3 Foundation certificate.