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ITIL® V2 Manager to V3 Diploma Bridge
UNDER DEVELOPMENT
This qualification will bridge the gap between the ITIL v2 Manager’s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. This course is only intended for existing holders of the ITIL Manager’s Certificate in IT Service Management from earlier ITIL versions and will not be awarded as a separate, freestanding Certificate.
Students wishing to progress to the Advanced ITIL Diploma in IT Service Management must provide documentary evidence of attaining this qualification (and the earlier Manager’s Certificate) before being allow to sit the Advanced Diploma certificate.
Who Should Attend
Individuals who already hold the Manager’s Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Diploma in IT Service Management, thereby demonstrating their knowledge of ITIL V3
This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
Candidates can expect to gain competencies in the following upon successful completion
- · Service Management as a practice
- · Service Lifecycle
- · Key Principles and Models
- · Generic Concepts
- · Processes
- · Roles
- · Functions
- · Technology and Architecture
- · ITIL Qualification scheme
Prerequisite Entry Criteria
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management.
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