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Comprehensive courses in particular ITIL® disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course.
Who should attend
These courses are designed for those already working in the relevant discipline, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.
The courses are intended to promote ITIL® ‘Best Practice’ in the particular discipline, and allow the course attendees the opportunity to explore all aspects of it in detail, through a series of lectures and interactive exercises.
Prerequisites
Attendees must have already passed the ITIL® Foundation Certificate in IT Service Management (Version 2), and should ideally have at least one years experience working in the relevant discipline
Examinations
Each course concludes with a one and a quarter hour written assignment (essay style) and a one-hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on a Case Study and a set of discipline specific appendices. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%
NB. these courses are offered in partnership with another Accredited Training Organisation
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