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Version 3 of the ITIL® framework was launched in June 2007. New qualifications have been developed to match the new lifecycle approach adopted by V3. There is also a transition path for those qualified, or part-qualified in v2. Many of the new exams are still under development, and the V2 exams will be retired over the next 18 months.
Helix continues to offer both Version 2 and Version 3 Foundation level training. Our ISEB-accredited Version 2 materials are in full colour, and were described by the ISEB as
“ high quality material that was both logically structured and well presented. The course content more than covers the syllabus, providing good preparation for the exam. Shows significant added value to be gained by the delegate in terms of educating them around the full extent of IT Service Management”
Extract from APMG Press release
“The new ITIL® qualifications scheme recognises the value of existing v2 qualifications and introduces a system that enables an individual to gain credits for ITIL® v2 and v3 courses. Once candidates have accumulated a sufficient number of credits they can be awarded the Diploma in IT Service Management.
There are four levels within the new scheme namely: Foundation level, two Intermediate levels, and Advanced level, which is currently under development. To achieve a diploma, candidates must achieve 22 credits, two of which can be gained at Foundation level.
The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL® v3. At this level, the qualification remains very similar to the ITIL® v2 Foundation qualification.
In the new intermediate level, there are two streams: a lifecycle stream and a capability stream. The lifecycle stream is built around the five core OGC books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The intermediate capability stream is built around four clusters: service portfolio & relationship management; service design & optimisation; service monitoring & control; and service operation & support.
Both intermediate streams assess an individual’s comprehension and application of the concepts of ITIL® v3.
Candidates are able to take units from either of the intermediate streams. These units give them credits towards a diploma. There is a course – Managing across the Lifecycle - that brings together the full essence of a lifecycle approach to service management.
Once someone has gained the requisite number of 22 credits through their education at foundation and intermediate level they will be awarded the ITIL® v3 Diploma. No further examination or course is required to gain the diploma.
The Advanced Level Diploma will assess an individual’s ability to apply and analyse the ITIL® v3 concepts in new areas. This higher Diploma has not been developed at this stage.
Relationship between v2 and v3
Individuals with existing ITIL® v2 Qualifications can use those qualifications as credits towards the diploma.
Any ITIL® v2 Manager who wishes to gain the v3 Diploma can take a bridging course and pass an examination. The three day course covers the new concepts within ITIL® v3 and fully integrates the benefits of the lifecycle approach.
There is a also a one day bridging course at foundation which covers the differences between v2 and v3 and allows someone to take an exam to demonstrate their understanding of the ITIL® v3 approach.
ITIL® v 2 Practitioner qualifications count towards the ITIL® Diploma in Service Management. Depending on whether an individual holds a single topic certificate or a clustered certificate the credits will vary.
Timetable
The timetable for the introduction of qualifications in v3 is as follows:-
Foundation Examinations: June 13th 2007
Manager’s Bridging Course: Q3 2007
Foundation Bridging Course: Q3 2007
Intermediate Level Qualifications: Q4 2007
ITIL® V3 Qualifications Scheme Structure
ITIL® V2-V3 Bridging Qualifications
Please note that the documented credits on the above diagram may be subject to change pending the further development and release of a fully signed off v3 qualifications scheme by the Qualifications Board.”
Copyright©2007 APM Group.
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