|
ITIL® V2 Foundation Certificate
Our ISEB-accredited Version 2 materials are in full colour, and were described by the ISEB as
“ high quality material that was both logically structured and well presented. The course content more than covers the syllabus, providing good preparation for the exam. Shows significant added value to be gained by the delegate in terms of educating them around the full extent of IT Service Management”
The Foundation Certificate is a 3 day intensive course, with the opportunity to sit the examination at the completion of the course.
Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL® is intended for:
- Employees involved in IT Service Management who are required to work within processes that are, or will be, organised according to the ITIL® best practice framework.
- Candidates who wish to progress further to the Practitioner or Manager’s Certificate in IT Service Management or to certification in the area of ISO 20000. The Foundation Certificate in IT Service Management is a prerequisite for the Practitioner or Manager’s Certificate in IT Service Management.
Prerequisites
None, although there is a recommendation that candidates for the examination have some experience of IT.
Exam requirements
The candidate has understanding of the importance of IT services and the IT infrastructure to an organisation. The candidate can indicate the importance of a systematic approach to the management of an IT Infrastructure:
- to the customers of IT services;
- to the suppliers of IT services.
The process-based approach to the business organisation. The candidate can:
- name the benefits of the description of processes in an organisation;
- distinguish between processes and organisational units;
- indicate which elements are absolutely necessary in a process description
The ITIL® processes involved in the management of the IT infrastructure and their interrelationships
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Financial Management for IT Services
- and the function Service Desk
The candidate can
- distinguish the objectives, the activities and the results of the various ITIL® processes
- describe the interrelationships between the ITIL® processes;
- give examples of data or products that are exchanged between ITIL® processes.
This course provides opportunity to take the Version 2 Foundation certificate.
|
