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itSMF-Accredited ISO/IEC 20000  Training Organisation

 

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EXIN Service Quality Management Foundation - UNDER DEVELOPMENT

ISO/IEC 20000 contains a comprehensive description of the processes involved in delivering high quality business-oriented IT services.  Companies certified in this standard can be expected to have been audited against international best practices in IT service management.

Who should attend

The ISO/IEC 20000 SQM Foundation program is targeted at a wider audience of IT service professionals who play a role or have an interest in SQM, even if their employer’s or customer’s organization is not (yet) ISO/IEC 20000 certified.

Prerequisite

Possession of the Foundation Certificate in IT Service Management (based on ITIL®) or equivalent knowledge is highly recommended.

Exam Requirements

  • Understanding the importance of Quality in IT Service
  • Management
  • The Quality specifications for IT Service Management
  • The code of practice for IT Service Management

Examination

Computer-based 40 question multiple-choice questions.
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