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Configuration Management Practitioner
At the end of this course the candidate will be able to demonstrate:
Understanding of the role of Configuration Management and its importance to the organisation
Understanding of the interfaces between Configuration Management and the other IT and Service Management processes
How to plan for the implementation of Configuration Management
How to define, agree and manage a Configuration Management process
Understanding of the requirements to design, plan, manage and maintain a Configuration Management Database
Understanding of the requirement to define and agree Configuration Item types
How to define and manage Configuration Items (CIs) throughout their lifecycle
Awareness of relevant Support Tools and their ability to develop and support Configuration Management
Understanding of Configuration Management Information, Reporting, Metrics and Critical Success factors
