itSMF-Accredited ISO/IEC 20000 Training Organisation
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Capacity Management Practitioner
At the end of this course the candidate will be able to demonstrate:
The ability to plan for the implementation of Capacity Management
How to define, implement and manage the following activities: collect, store and analyse capacity and performance data, produce and interpret performance and capacity reports, monitor and optimise the use of IT resources
How to explain and use techniques for ensuring that IT capacity is aligned to current and future business requirements
An awareness of the support tools and techniques available for the implementation of Capacity Management and be able to indicate how improvements can be made
How to analyse capacity related incidents, problems and statistics to determine trends, identify weak areas and propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible problems associated with performance and capacity
How to prepare and distribute Capacity Management reports and plans throughout the organisation.
The ability to assess and determine the impact of new technology on the infrastructure and services
How to co-ordinate, schedule, target and focus capacity management resources
