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Availability Management Practitioner
At the end of this course the candidate will be able to demonstrate:
An understanding of the relationship between business and Availability Management
How to propose an overall IT infrastructure design to meet availability requirements
The ability to advise on IT equipment and services
How to evaluate and calculate availability
How maintenance activities can be Managed
The skills and knowledge to translate the availability specifications of IT components into quality criteria
An understanding of how to improve work processes to manage an IT infrastructure
How to produce and deliver reports to general management, Service Level Management, and customers of the IT organisation
The ability to propose improvements, based on results of monitoring and/or reviews
An understanding of all key activities, measures (KPIs), benefits and critical success factors for each process
An understanding of the interfaces and relationships between availability management and each of the other key processes
