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Best Practice Building Blocks

- a revolutionary approach to Service Management Consultancy

Best Practice Building Blocks:

• Dramatically reduces staff effort in establishing best practice for themselves
• Provides skills and tools to increase your staff capability now and for the future
• Includes individual help with your questions receiving personal answers
• More economic than a full-time on-site consultant
• Can be delivered anywhere in the world
• Encourages an inclusive approach to ensure your staff ‘buy in’ to the improvement cycle
• Retains all the benefits of an on-site consultant by providing easy access to experts at your own convenience.
• No implementation delays - start benefiting from having expert help and guidance within hours.

What is "Building Blocks"?

Delivered using an online coaching system, the Best Practice Building Blocks consultancy package delivers all the benefits of having a consultant support your IT Service Management improvement initiative, but at a considerably reduced cost.

We provide access to a team of expert consultants to provide tailored advice for your needs with template documents for key elements of your programme. Most importantly, your staff will still own and drive your improvements.

Improvement programmes delivered with consultancy expertise can lose focus in the workplace, as the initiative is 'owned' by the consultants and when they leave, the improvements fade away. This leaves the IT department disillusioned and sceptical, the business dissatisfied and the money invested, wasted - does this sound familiar?

Using our online package, you gain the expertise of our consultants, whilst ensuring that your staff take ownership of the programme. We provide the opportunity for you to ask questions and receive advice for your specific challenges, whilst providing commonly used documents for you to adapt for your organisation.

Dependent on the level of package you have purchased, your answers to the questions will receive either commentary to advise you on their use (where appropriate), or an updated document, or the opportunity to discuss your programme direct with a consultant.

The challenge that faces all improvement initiatives is to embed the improvements and truly achieve cultural change. This can only be achieved if your staff fully participate in and own the programme.

You drive your programme at your own pace, without the 'ticking clock' of costly scheduled consultancy days, as the access to our consultants is when you need it.

 

Building Best Practice

We compare the programme of change required to embed best practice to building a house. It has to be carried out step by step, building each new element on firm foundations. On these we build a framework, and put the Utilities in place, before making the finishing touches. Finally, to ensure our house will last, we implement a program of maintenance.

The key stages of our Best Practice Building Blocks are:

Design

• business case development
• initial communications to the organisation
• etc.
  

Foundation

• the assessment of current maturity
• skills and training needs analysis
• communications plan
• etc.
  

Framework

• programme project plan
• implementation plan
• workshop schedule and plans
• etc

Utilities / Services

• key process documentation
• templates for key documents
• service management tool selection criteria
• etc
  

Finishing

• internal audit plan
• customer satisfaction survey feedback
• process review workshops

Maintenance

• continual service improvement
• ongoing measurement
  
• review schedules

Our Building Blocks programme will help you build your improvement successfully and most importantly, enable your staff to truly embed the changes into your culture.

To provide you with a sample of the benefits you can receive, please access our module 'Business case' and make use of our 30 day free trial to start your own Best Practice Building Blocks programme.

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